Refund Policy

Last updated: February 2025

At Atomic Systems, we are committed to delivering high-quality work and maintaining transparent relationships with our clients. This Refund Policy outlines our approach to billing disputes, cancellations, and refund requests.

1. General Policy

Due to the nature of our services — which involve significant time, labor, and expertise — all sales are generally considered final once work has commenced. However, we handle each situation with fairness and evaluate refund requests on a case-by-case basis.

2. Refund Eligibility

Full Refund:

• Payment was made but work has not yet commenced, and the request is submitted within 48 hours of payment
• We are unable to fulfill the agreed services due to circumstances on our end

Partial Refund:

• Work has commenced but is less than 50% complete and the client wishes to cancel — we will refund the unused portion proportional to work not yet delivered
• A deliverable was not completed to the agreed specification and a reasonable number of revision requests were not addressed

No Refund:

• Work has been fully delivered and accepted
• Client fails to provide required materials, access, or approvals causing delays
• Change of mind after project completion
• Cancellation of an ongoing retainer after billing has already processed for the current period
• Business results did not meet expectations (we do not guarantee specific outcomes)

3. Monthly Retainer Cancellations

Monthly retainer clients may cancel at any time with 30 days' written notice sent to [email protected]. The current billing period will not be refunded once charged. All work completed within the active billing period will be delivered.

4. One-Time Project Payments

For fixed-scope project engagements:

• A deposit (typically 50%) is collected before work begins — this deposit is non-refundable once work has started
• The remaining balance is due upon completion and delivery
• If the project is cancelled mid-way, the deposit is forfeited and any additional work completed may be invoiced proportionally

5. Revision Policy

All projects include a reasonable number of revision rounds as outlined in your SOW. Revision requests must be submitted within 7 business days of delivery. Revisions outside agreed scope may be subject to additional fees. Refunds will not be issued for work that has been revised and approved.

6. Dispute Resolution

If you are dissatisfied with our work or have a billing concern, please contact us at [email protected] before initiating any chargeback or dispute with your payment provider. We are committed to resolving issues fairly and promptly.

Initiating a chargeback without first contacting us may result in the immediate suspension of all services and account access.

7. How to Request a Refund

To submit a refund request:

• Email [email protected] with the subject line "Refund Request"
• Include your name, company, invoice number, and a brief explanation
• We will respond within 3 business days

8. Contact

Questions? Reach us at [email protected].